TERMS & CONDITIONS

Last updated: 24 February 2023

Welcome to our website, tamerlanesdaughters.com. Please read these Terms and Conditions carefully, they govern the use of our website and how we supply our products and services to you. You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party as a result of your failure to do so.

We may amend or simply update these Terms and Conditions from time to time, so please consult this page regularly to review the most current version.

By using our website, you accept and agree to be bound by all of these Terms and Conditions (‘Terms’), including the documents and policies referenced herein and/or available by hyperlink. If you do not accept all or part of these Terms, please do not use our website.

OVERVIEW

This website is owned and operated by Karina Duebner trading as Tamerlane’s Daughters and residing in the United Kingdom in London W9 2JF. Throughout the site, the terms ‘Tamerlane’s Daughters’, ‘we’, ‘us’, ‘our’ and ‘studio’ refer to the owner of this website. The terms ‘you’, ‘your’, ‘client(s)’ and ‘customer(s)’ refer to the user of this website which includes without limitation any person accessing the site, browsing the site, downloading content from the site, contacting us about products and services, registering to receive notifications from us, opening an online account with us, placing an order with us, or purchasing products and/or services from us.

By using this website, including the information, material, tools, products and services available from this site, you engage in our ‘Service’.

GENERAL TERMS

You represent that you are aged 16 or over, and at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You must not use this website or our products and services for any illegal or unlawful purposes.
You must not infringe upon or violate our intellectual property rights (including without limitation copyright and trademark).
You must not upload or transmit any computer viruses, computer worms or other malware to our website or Service.

A breach or violation of any of these terms will result in an immediate termination of our Service to you.

GENERAL CONDITIONS

We reserve the right to refuse to provide our Service to anyone for any reason at any time.
We reserve the right to modify or discontinue our Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, suspension or discontinuance of our Service.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

The section headings contained in these Terms are for reference purposes only and shall not limit or otherwise affect the meaning or interpretation of these Terms.

PRIVACY POLICY

Your submission of personal information through this website is governed by our Privacy Policy.

You are responsible for correctly storing and using your personal details, including the credentials allowing access to our services (for example your username or password), in addition to any damage caused by us or third parties following the incorrect use, loss or removal of said information.

INTELLECTUAL PROPERTY RIGHTS

All visual content included on this website, such as rich media, text, graphics, logos, button icons, images, audio clips, videos, digital downloads, data compilations and software, is the property of Tamerlane’s Daughters or its content suppliers and is protected by United Kingdom and international copyright, authors' rights and database right laws. None of the content may be downloaded, reproduced, transmitted, copied, stored, sold or distributed without our prior and express written consent. This excludes downloading, copying and/or printing pages solely for your personal, non-commercial home use.

The compilation of all content on this website is the exclusive property of Tamerlane’s Daughters and is protected by United Kingdom and international copyright and database right laws. You may not reproduce this website in any form, in whole or in part. All such rights are reserved.

Tamerlane’s Daughters' trademarks and trade dress are not to be used in association with any product or service that is not by Tamerlane’s Daughters, or in any manner that is likely to cause confusion, or in any manner disparaging or bringing Tamerlane’s Daughters into disrepute.

PRODUCTS AND SERVICES

Products made available through our online shop are all unique, most are one of a kind. The prints and patterns on each individual product may vary. Sizes and measurements are an approximate guide. Where products are made from antique or vintage materials, we take great care in cleaning and restoring such materials first, and all remaining signs of age (for example faded colours, slight discolorations, small damages to an embroidery, or signs of wear and tear) are considered to add to the beauty and value of our products.

Images of the products made available through our online shop are for guidance only. Although we take special care to display the features and colours of our products as accurately on screen as possible, we cannot guarantee that any computer monitor’s display will accurately reflect the features and exact colours of the real products. Your purchased product may vary slightly from those images.

Descriptions and prices of our products and services are subject to change at any time without notice. We shall not be liable to you or any third party for any such changes. We do not warrant that the quality of any products or services purchased or obtained by you through our website will meet your expectations.

PRODUCT AVAILABILITY

Products made available through our online shop have very limited quantities and will typically not come back into stock. We reserve the right to discontinue or to withdraw from offer any product at any time.

We reserve the right to decline or cancel any order you place with us, for example if the product is no longer available due to unforeseen circumstances. If your order has already been paid, we will issue you a full refund upon cancellation and may attempt to notify you at the email address you provided when placing your order.

We reserve the right to refuse, limit or cancel the sale of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed under the same customer account, using the same payment details, or using the same billing and/or shipping address. In the event that we limit or cancel your order, we may attempt to notify you at the email address you provided when placing your order.

We reserve the right to refuse, limit, cancel or prohibit any orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. Any offer for any product or service made on this website is void where prohibited.

ACCURACY OF USER ACCOUNT, BILLING, AND DELIVERY INFORMATION

You agree to provide accurate, complete and current account, billing and delivery information for all purchases made at our online shop. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can process your transactions, fulfil your orders, and contact you as needed.

SHIPPING AND CUSTOMS

We offer international shipping on all products purchased through our online shop. Shipping charges by region are displayed on our Shipping page, and also appear at checkout upon entering your destination country.

Orders are hand-packaged and dispatched from our warehouse in Germany within 5 working days of purchase. If for any reason this may take longer, we will contact you at the email address you provided at purchase.

Our standard (but not exclusive) shipping service provider is DHL. Upon dispatch, you will receive a tracking code at the email address provided at purchase. It is your responsibility to monitor the progress of your shipment on the shipping service provider’s website and to take delivery of your shipment (or to ensure delivery is taken by an authorised person).

Delivery time estimates by region are displayed on our Shipping page. Actual delivery times may vary depending on your delivery address. If an order has not reached you within 30 calendar days, please notify us without delay.

All European Union deliveries are free of any customs duties or import taxes. Deliveries outside of the European Union will be DAP (Delivered At Place), also known as DDU (Delivered Duty Unpaid). On deliveries outside of the European Union (including, following Brexit, to the United Kingdom), you are liable to pay on delivery all local customs duties, import taxes and related tariffs. These are a legal requirement established by each local government which we are unable to refund.

If an order is returned to us by the shipping service provider because (a) you failed to provide accurate and complete delivery information; (b) you failed or refused to take delivery; or (c) you failed or refused to pay any applicable customs and import charges on delivery, then you will be liable for all return shipping charges imposed by the service provider in addition to a £40 administration fee charged by us. We will deduct all such fees and charges from the refund which we will issue to your original method of payment within 14 calendar days of taking delivery of the returned shipment. Your original shipping charges will not be refunded.

RETURN POLICY

Products purchased through our online shop may be returned to us for a refund within 14 calendar days of delivery. This excludes products that are customised (for example, cut to your specifications) or personalised (for example, monogrammed at your request). For these products, all sales are final.

You will be responsible for returning your order to us. Original shipping charges are non-refundable.

To be eligible for a return, products must be in their pristine original condition. They must be unused, unwashed, undamaged, unaltered, clean, and free of any scents or odours.

To initiate a return, you must first request a return authorisation by email from us within 7 calendar days of delivery, stating your order ID and reason for return. If your request is accepted, a return authorisation and shipping instructions will be emailed to you. Orders sent back to us without a return authorisation will not be processed.

You have 14 calendar days from delivery to return your order to us. It is your responsibility to use a speedy, reliable, insured and trackable shipping service. We will not be responsible for any returns that are lost or damaged in transit, and such returns will lose their right to a refund. Returns which fail to reach us within 30 calendar days shall be deemed lost.

If you return an order from a location outside of the European Union, it is your responsibility to retrieve from the local authorities any customs duties and/or import taxes you might have paid on delivery. We are unable to refund such fees.

Once your return is received by us, inspected, and approved for refund, a credit will automatically be applied to your original method of payment within 14 calendar days.

We reserve the right to refuse any returns which do not meet our conditions for eligibility. If your return is not accepted, it will be shipped back to you at your expense and no refund will be issued.

We do not offer an exchange service. If you would like to exchange one product for another, please return the original product to us and place a new order for the desired product online.

Free gifts or promotional items are not returnable.

INCORRECT AND FAULTY PRODUCTS

Products are classified as incorrect if they do not meet the description of the purchased products on our website. Please note that perceived colour differences due to the display settings of your computer monitor do not classify a product as incorrect, nor do slight deviations in size, design or pattern. All our products are unique, and most are one of a kind, with slight variations in prints and patterns occurring on each product.

Products are classified as faulty if they are received with manufacturing damages. Please note that products made from antique and vintage materials where the material is damaged as a result of wear and tear are not classified as faulty. When designing such products, we take great care in cleaning and restoring the antique and vintage materials first, and all remaining signs of age are considered to add to the beauty and value of our products.

All our products are inspected and hand-packaged on dispatch. In the unlikely event that you receive an incorrect or faulty product, please email us immediately providing pictures, details, and your order ID. If your claim is accepted, a return authorisation and shipping instructions will be emailed to you. Orders sent back to us without a return authorisation will not be processed. You have 14 calendar days to return any incorrect or faulty product to us at our expense for a full refund. If you prefer to exchange an incorrect or faulty product instead of receiving a refund, we will only be able to replace it for a product of the same size and same design, subject to availability. Where possible, we will offer to repair faulty products in the first instance.

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We will not have any responsibility to you or any third party if information made available on this website is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is entirely at your own discretion and risk.

This website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We have no obligation to update or modify any information or other content on this site, but we reserve the right to do so at any time. You agree that it is your responsibility to monitor changes to our site.

ERRORS AND OMISSIONS

Occasionally, there may be information on our website or in our Service that contains errors or omissions which may relate to product descriptions, pricing, product availability, shipping charges, transit times, offers or promotions. We shall not be liable to you or any third party for any such errors or omissions. We reserve the right to correct any errors or omissions, and to cancel orders without prior notice at any time (including after you have submitted or paid for your order) if any information in the Service or on any related website is inaccurate.

We do not warrant that any error or omission on our website or in our Service will be corrected. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been updated or modified.

OPTIONAL TOOLS

This website may provide you with access to optional third-party tools which we neither control nor monitor. Access to such tools is provided ‘as is’ and ‘as available’ without any warranties, representations, conditions or endorsements. We shall have no liability whatsoever arising from or relating to your use of such optional third-party tools. Any use of optional third-party tools offered through this website is entirely at your own discretion and risk, and you should ensure that you are familiar with and approve of the terms on which those tools are provided by the relevant third party.

LINKS TO OTHER WEBSITES

This website may contain hyperlinks that direct you to third-party websites which are not affiliated with us. We do not control or monitor these third-party websites or their contents, and we shall not be held liable for their contents and/or for the rules adopted by them regarding, but not limited to, your privacy and the processing of your personal data when you are visiting those websites.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites, even if you access those websites using links from our site. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party websites should be directed to the third party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans or other material, whether online, by email, by postal mail or otherwise (collectively ‘Comments’), you agree that we may at any time and without restriction edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that you submit to us. We shall be under no obligation (a) to maintain any Comments in confidence; (b) to pay compensation for any Comments; or (c) to respond to any Comments. We may, but have no obligation to, monitor, edit or remove Comments that we determine in our sole discretion are illegal, unlawful, abusive, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violate any party’s intellectual property or these Terms.

You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You also agree that your Comments will not contain any illegal, unlawful, abusive, offensive, threatening, defamatory, pornographic or obscene material. You further agree that your Comments will not contain any computer virus, computer worm or other malware that could in any way affect the operation of this website, any related website or the internet. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you submit and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.

PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using our website or its content or any of our products and services (a) for any illegal or unlawful purpose; (b) to solicit others to perform or participate in any illegal or unlawful acts; (c) to violate any international, federal, provincial or state regulations, laws, rules or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) for any obscene or immoral purpose; (g) to submit false or misleading information; (h) to upload or transmit computer viruses, computer worms or other malware that could in any way affect the operation of this website, any related website or the internet; (i) to collect or track the personal information of others; (j) to spam, phish, pharm, pretext, spider, crawl or scrape; or (k) to interfere with or circumvent the security features of this website or any related website.

We reserve the right to terminate your use of our Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error free.
We do not warrant that the results obtained from the use of our Service will be accurate, reliable or meet your expectations.
You agree that we may suspend or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, our Service is at your sole risk. The Service and all information, material, tools, products and services delivered to you through the Service are provided ‘as is’ and ‘as available’ for your use, without any warranties, representations or conditions of any kind, either expressed or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

LIMITATION OF LIABILITY

In no case shall Tamerlane’s Daughters, our owner, operators, employees, interns, affiliates, partners, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including without limitation any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Tamerlane’s Daughters and our owner, operators, employees, interns, affiliates, partners, agents, contractors, suppliers, service providers or licensors, harmless from any claim or demand, including without limitation reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the policies and documents they incorporate by reference, or your violation of any law or the rights of a third party.

SEVERABILITY

Each of the provisions of these Terms operates separately. In the event that a court or relevant authority determines any of them to be unlawful, void or unenforceable, the remaining provisions will remain in full force and effect. The provision determined to be unlawful, void or unenforceable shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

TERMINATION

These Terms are effective unless and until terminated by either you or us. You may terminate the agreement constituted by these Terms at any time by notifying us that you no longer wish to use our Service, or when you cease using our website. If in our sole judgment you fail, or we suspect that you have failed, to comply with any part of these Terms, we also may terminate the agreement constituted by these Terms at any time without notice and/or accordingly we may deny you access to our Service or any part thereof.

The obligations and liabilities of the parties incurred up to and including the date of termination shall survive the termination for all purposes. For example, following a termination, you will remain liable for all amounts due up to and including the date of termination.

ENTIRE AGREEMENT

These Terms, and any policies or operating rules posted by us on this site or in respect to our Service, constitute the entire agreement and understanding between you and us and govern your use of our website and Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including without limitation any prior versions of these Terms).

The agreement constituted by these Terms is between you and us. No other person shall have any rights to enforce any of its provisions. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Our failure to exercise or to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. For example, if you miss a payment and we do not chase you but continue to provide our products to you, we can still require you to make the payment later.

GOVERNING LAW

These Terms are governed and construed in accordance with the law of England and Wales. By agreeing to these Terms, you irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any disputes regarding these Terms and any and all dealings between you and us.

CHANGES TO OUR TERMS AND CONDITIONS

We reserve the right, at our sole discretion, to amend, update or replace all or part of these Terms at any time. Any such changes to the Terms will take effect and shall be binding as soon as they are published on this page of our website. It is your responsibility to check this page periodically for any changes. Your continued use of our website and Service following the posting of any changes to these Terms constitutes your acceptance of those changes.

CONTACT

Any questions regarding these Terms and Conditions should be sent to us by email.